Notify Suspended Customers Before Their Next Pickup
Find suspended customers on your routes, gather them from several routes, and send them a recorded voice message before their next pickup.
TRANSCRIPT
Open a route
Start from Routes and open the route you want to notify. Selecting from the View Route page lets you pick only the stops you need, instead of the whole route.
Filter to skipped stops
Suspended customers show up as Skipped stops. In the stop filters, click Skipped, so the list shrinks to just those customers.
Select the suspended stops
Now click Select and tick each skipped stop. Have a long list? Type a From and To stop number and click Apply to grab a range.
Add more routes
The yellow bar counts who you've selected. Repeat these steps on each other route you want to cover, then click Notify customers.
Choose the recording
Under Start from a template, pick a template if you have one. Then turn on Voice Call, choose Recorded Audio, and select Past Due, Serviced to be skipped on next pickup from the recording library.
Set delivery
Pick Send now, or Schedule to send it ahead of the pickup day. Then click Save and Preview.
Review and send
Check the recipient count and the Voice Call total. If it looks right, click Confirm and send.